Starbucks to Krispy Kreme: Integrating Secret Customer Service Strategies in Our Work
- Date/Time: March 13, 2024, 10:30-11:30am
- Location: VIRTUAL
- Contact Person: Tiffanie Grier, [email protected]
- Cost: An hour of your time
Starbucks to Krispy Kreme: Integrating Secret Customer Service Strategies in Our Work. As the importance of developing a world-class workforce becomes even more critical, we must take a fresh look at how we design and implement effective and RELEVANT customer service approaches to our work. This fast-paced workshop will provide a rapid-fire overview of six different customer service models, from Apple’s tightly guarded employee training to Krispy Kreme and USAA’s rebranded customer interaction systems. Don’t miss this one-of-a-kind tour through STARBUCKS, SOUTHWEST AIRLINES, and even a hamburger chain that you’ll never forget.